17 years improving how businesses connect with their customers. 

We elevate customer service with smart technology, streamlined automation, and expert-driven operations.

17 years improving how businesses connect with their customers. 

We elevate customer service with smart technology, streamlined automation, and expert-driven operations.

Foundation

We began with customer service and collections projects for companies in the telecommunications and electronic payment systems industries.

2008

2016

Opening of the Diamante Site

The Diamante site was launched with 600+ workstations, representing a major step in our expansion and one of the most significant investments in our history.

Complete Renovation of the Santa Mónica Site

Our original operations site was fully renovated, aligning its technological, logistical, and human capabilities with a stronger corporate standard.

2017

2021

Expansion into Central America, South America, and the Caribbean

We expanded our regional footprint by launching operations for clients in Colombia, Peru, Chile, Costa Rica, and the Dominican Republic—offering multichannel services in Spanish and English directly from Mexico, with a focus on efficiency and customer experience.

Opening of the Tlalnepantla Site

Operations were relocated to our newly built Tlalnepantla site, equipped with 500+ workstations and state-of-the-art infrastructure—positioning us among the region’s leading contact centers.

2023

2024

Implementation of Generative AI Virtual Agents

By implementing generative AI-powered virtual agents, we automated a significant portion of customer interactions, enhancing scalability and service availability. This innovation reduced operational costs and increased efficiency—without compromising on customer experience.

2008

Foundation

We began with customer service and collections projects for companies in the telecommunications and electronic payment systems industries.

2016

Opening of the Diamante Site

The Diamante site was launched with 600+ workstations, representing a major step in our expansion and one of the most significant investments in our history.

2017

Complete Renovation of the Santa Mónica Site

Our original operations site was fully renovated, aligning its technological, logistical, and human capabilities with a stronger corporate standard.

2017

Expansion into Central America, South America, and the Caribbean

We expanded our regional footprint by launching operations for clients in Colombia, Peru, Chile, Costa Rica, and the Dominican Republic—offering multichannel services in Spanish and English directly from Mexico, with a focus on efficiency and customer experience.

2021

Opening of the Tlalnepantla Site

Operations were relocated to our newly built Tlalnepantla site, equipped with 500+ workstations and state-of-the-art infrastructure—positioning us among the region’s leading contact centers.

2023

Implementation of Generative AI Virtual Agents

By implementing generative AI-powered virtual agents, we automated a significant portion of customer interactions, enhancing scalability and service availability. This innovation reduced operational costs and increased efficiency—without compromising on customer experience.

Efficiency, Technology, and Experience in Every Interaction

At Cyntra, we go beyond managing Contact Centers — we build smarter operations that drive efficiency and results. With expert knowledge, intelligent tools, and a customer-focused mindset, we deliver scalable, high-impact service that makes every investment count.

1

Technology with a Human Touch:

We integrate automation and AI without losing the empathy and personalization that every customer deserves.

2

Cost-Efficient by Design:

We achieve cost-efficiency without sacrificing service quality or the customer journey.

3

Operational excellence built over time:

For over 17 years, we’ve helped top companies in Mexico and LATAM turn operational challenges into growth opportunities.

4

Measurable Results, Continuous Improvement:

We manage performance through KPIs and SLAs, with a constant focus on productivity, quality, and optimization.

Efficiency, Technology, and Experience in Every Interaction

At Cyntra, we go beyond managing Contact Centers — we build smarter operations that drive efficiency and results. With expert knowledge, intelligent tools, and a customer-focused mindset, we deliver scalable, high-impact service that makes every investment count.

1

Technology with a Human Touch:

We integrate automation and AI without losing the empathy and personalization that every customer deserves.

2

Cost-Efficient by Design:

We achieve cost-efficiency without sacrificing service quality or the customer journey.

3

Operational excellence built over time:

For over 17 years, we’ve helped top companies in Mexico and LATAM turn operational challenges into growth opportunities.

4

Measurable Results, Continuous Improvement:

We manage performance through KPIs and SLAs, with a constant focus on productivity, quality, and optimization.